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Biomed-III

What are we supposed to do when a game freezes?  There is absolutely no response and evently you have to leave.  When you do you are given a loss even if you are ahead in the game.  This has happened quite a bit lately.  Is it my computer?

Martin_Stahl

If you freeze, refreshing the screen sometimes helps. Another option is to close the Live window/tab but don't log off. Then get back in. Not helpful in really fast time controls though.

 

You might also take a look at the following. It is about disconnects but might have some stuff that can potentially help. Also, disable Flash for the site, if your browser supports that.

 

https://support.chess.com/customer/en/portal/articles/1444918-my-internet-connection-is-fine---why-am-i-getting-disconnects-