You're going to have to file a ticket to have even a chance of anything being done. They're probably going to say they can't very well change the results of games that were played since that wouldn't be fair to the other players, but you can give it a go.
https://support.chess.com/customer/portal/emails/new
She got onto my account and messed my rating up.
Can a mod please deactivate this please. Thank you.