Hi Erik! What's happening with this player called Jonbchess1? He is on vacation mode for so many months!... Is it allowed! Is it "legal"?... I have sent so many emails to chesscom support group and I have not received any answer yet! Is there a support group over there?
https://support.chess.com/article/371-how-much-vacation-does-my-opponent-have
Yes premium members get vacation.
@Nawari_Bogor,
Apologies for this happening to you. We encountered an issue the last day in relation to a server reboot that was scheduled and announced. However, If you write in to support@chess.com or https://www.chess.com/help you can raise a ticket and request a rating refund for the game this happened with. Apologies for any inconvenience but we will be more than happy to get you sorted!
Regards
KB