Reporting opponents for abandoning
Yeah people can just have bad connection, it's happened to me. If I play a 10 min game for example, and I get into a better position and my opponent "stalls" for 7 mins, I might be annoyed. But imo they have the right to use their clock in any way they like, as that's what I signed up for by clicking play 10 min. However I am lucky that I rarely face this behaviour with opponents above 2000 elo
Chess.com can clearly see the amount of games that get abandoned and obviously consider it not worth following up!? Just yesterday I had my first three created games abandoned after my opponents had only made two moves?!