It's browser based so a little finicky, especially about memory. Could be a simple suggestion in this article will help. Let's hope, eh?
The new chess.com does not work properly
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Several times (always in a winning position) chess.com tells me, i am disconnected. I check my connection, load any other page, it works! This happened several times the last few days. It is frustrating. Maybe i have to returnto chessbase.