verbal abuse during a game. what happens on this site?

I’ve had an unpleasant game this evening in which a player, who was losing and ultimately did lose badly, called me something appalling. Very bad sportsmanship (we’ve all lost badly at some point without doing this) but it has actually really upset me, in spite of my being a perfectly well-balanced male adult. I’ve always seen chess as a game for gentlemen (and ladies) with impeccable standards of conduct. I’m no prude - I played and still play football and cricket in teams where language can be fruity in the heat of the moment, but there is no place for this in chess (or really any game, in my old fashioned view)

What is done about people like this?

By the way, for any non cricketers, my profile pic is a very nice, gentlemanly English cricket match capturing a moment of triumph for me (half century). You’ll note how I salute the applause, which comes from both my team, spectators and the opposition (who won the match in the end).

If you report it, they might take action. What that action is depends on the case in question.

Sometimes it can be a warning, in extreme cases, with repeat offenders they can probably even close the account, and everything in between. You will not know what the punishment was.

That is the technical side of it.

In a practical sense, I would turn off game chat for everyone but friends (settings - social - game chat - friends only). Not ideal, but it eliminates distractions and unwanted stuff. If you feel that is extreme, the other option is to just accept that it will happen from time to time and report it when it does.

Personally, I do not like chatting during games, so turning the chat off works for me.

Show us on the doll where the mean words hurt you