I cannot play on chess.com and there's a lot of things I cannot do on chess.com why?

TheCoolGuy0917

Today I opened chess.com on Chormbook then I can't use private chat anymore. And I can't play chess either, there's no board and pieces. I tapped chess.com/live so I can play, but on chess.com/play/online there is no board and no pieces. And also if I drag my mouse on the left side it showed me nothing why are these all happened?

rocket-Ry

it's a bug

happened ot me also

TheCoolGuy0917
rocket-Ry wrote:

it's a bug

happened ot me also

HAPPENED IN THE WHOLE WEBSITE?

Martin_Stahl
TheCoolGuy0917 wrote:

Today I opened chess.com on Chormbook then I can't use private chat anymore. And I can't play chess either, there's no board and pieces. I tapped chess.com/live so I can play, but on chess.com/play/online there is no board and no pieces. And also if I drag my mouse on the left side it showed me nothing why is these all happened?

 

It's a known issues and staff are engaged. It is only impacting member in the Eastern part of the US and Canada and is related to the Content Deliver Network (CDN) the site uses.

TheCoolGuy0917
Martin_Stahl wrote:
TheCoolGuy0917 wrote:

Today I opened chess.com on Chormbook then I can't use private chat anymore. And I can't play chess either, there's no board and pieces. I tapped chess.com/live so I can play, but on chess.com/play/online there is no board and no pieces. And also if I drag my mouse on the left side it showed me nothing why is these all happened?

 

It's a known issues and staff are engaged. It is only impacting member in the Eastern part of the US and Canada and is related to the Content Deliver Network (CDN) the site uses.

I am living in east part of US and Canada

NotTheMax

I am having the same issues and I hope my time does not run out in daily games

Martin_Stahl
squishy_no_u wrote:

I am having the same issues and I hope my time does not run out in daily games


As long as your games are not part of no-vacation tourneys, you'll automatically be placed on vacation if you get close.

benexa

This is happening to me as well. Games work on the phone app though, but it's frustrating that I can't use my computer

TheCoolGuy0917
Martin_Stahl wrote:
squishy_no_u wrote:

I am having the same issues and I hope my time does not run out in daily games


As long as your games are not part of no-vacation tourneys, you'll automatically be placed on vacation if you get close.

Also when I drag my mouse on the left side it showed nothing is it a bug either?

TheCoolGuy0917
benexa wrote:

This is happening to me as well. Games work on the phone app though, but it's frustrating that I can't use my computer

When you drag your mouse on the left side do it show you anything?

Martin_Stahl
TheCoolGuy0917 wrote:
Martin_Stahl wrote:
squishy_no_u wrote:

I am having the same issues and I hope my time does not run out in daily games


As long as your games are not part of no-vacation tourneys, you'll automatically be placed on vacation if you get close.

Also when I drag my mouse on the left side it showed nothing is it a bug either?

 

It is being caused by the same thing.

delibread

This is also happening to me. I thought it was just my computer messing up

Dark_Army

I would try deleting all my cookies and stuff. That might help.

newaccount_0145

I thought I was banned lmao

delibread
newaccount_0145 wrote:

I thought I was banned lmao

This is my first day on so I thought you just couldn't get to online when you're a new player

margo907

my account 908 disappeared and now 907 comes on but  does not matches up with any player and the screen goes blank

parousia74

same thing with me. cannot play. just a grey screen

MrMechanacus

So when is this going to be fixed?

Tigger

A lot of interface options are not working for me on my Windows machine as well. I'm in eastern Canada. (I've noticed that this site does not have a stable interface - as a general observation.)

It has been going on for hours. Seems like enough time to fix and/or roll back the change that triggered the problem.

christopher_yang95

it happened to me too! I'm afraid in my slow games it will make me time out...