account penalty

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Brannik88

Apparently I have some sort of account penalty. Where can I check what it is and when it will end? I automatically lose seconds on every turn.

Martin_Stahl
Brannik88 wrote:

Apparently I have some sort of account penalty. Where can I check what it is and when it will end? I automatically lose seconds on every turn.

The most likely issue is a Sportsmanship Policy related restriction.

If you abort/abandon/disconnect from too many games as a percentage of recently completed games, you can get restricted.

https://chesscom.helpscoutdocs.com/article/627-sportsmanship-policy

There's nowhere you can check the status of that, just need to complete the majority of games.

Brannik88
Thank you