That message happens when there is more than one session to the Live server. It can happen by having Live open on a background tab and in the foreground, by having it open on another device, such as an app or another computer.
Try to always close out of Live between sessions so there won't be ones out there that can bounce you. I know staff is aware of what happens but don't know if they plan on changing how new sessions are handled.
So...It is not malware? Besides when I want to reset the password , Chess.com sends one but it never arrives, not in my mail account anyway...
Then this thing when you want to log into the old Chess. com site, you have to make a lot of attempts to get this done. Does Chess.com do that on purpose?
I can't say why some people have problems logging on to the old version. I found it works really well from Chrome and most of the time in Firefox from the main site page, though I sometimes have to do it a few times. That said, I rarely need to get into the old site and only do it for one very specific thing.
For your e-mail question, you need to verify that the correct e-mail is set up on your account and if it is, then you should check your spam filters to make sure those e-mails are not getting blocked. Your account was created on site, correct, and not one through Facebook, right?
Yeah, with Chrome it was better, however the email account was done properly , I don't have Facebook. Also, there was nothing to be found in spam. Thnx for responding.
Still this shit goes on....
Another one today. Accompanied with a sound- see screenshot
And another one
That ain't normal.
You can't have multiple tabs open to Live at the same time. In that first image, you have 2 open. In the second 3. The browser will reload background tabs sometimes, so the ones open to live, in the background, will occasionally refresh and cause that issue.
The same goes if you have a tab open on another device/computer and switch. You need to close out any Live tabs before starting new ones. At least until the site completely rewrites how they handle multiple sessions (if they ever do).
As far as I know I have only one tab open...Which are the other ones?
In your images; there are multiple tabs that are labelled as Live Chess.
In the first one, the default website, the third tab is Live chess as it the front-most active tab, the one with the message. The second tab is also Live chess.
In the second one, on v2, I was mistaken but you still have two tabs open. The other one is the Live chess start page. Though, from that shot, it looks like you have a v3 tab open as well as a v2
That is, unless your browser is giving a whole tab to the modal dialog (which it shouldn't).
Well, I do the same thing when I sometimes play at chess24- I don't like the board there- and these kind of things never happen there.
Well, this site only allows one session to Live at a time so you need to close out previous sessions. Ideally, the process would be reversed so the site doesn't automatically trust that new connection requests are the real connection and would instead prompt to make sure that session was actively being requested.
Okay, got it.
Here we go again....see
screenshot
Several times I got a message - another log in detected which means I lose cause I have to abandon the game. This could be malware but I could not find anything, used Malwarebytes and Macscan. Then I want to reset my password however I don't get a message from Chess.com to reset my password. Could not find it in my mail account. No, neither in spam. Also when I want to log in into the old Chess. com site I have to made 3 attempts to accomplish that. I get this message - Whoops etc. Anybody the same problems?