I assume this was on the web interface. If so, refreshing the page will possibly get it to reconnect.
Automatic disconnection
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I am a gold member. Today quite a few times, when I was in winning position, inexplicably , after I moved, my clock was running. On my side , it was flashing that I will auto resign in 51 seconds etc and whatever I did was of no avail and I was declared I was lost on disconnection