Being prevented from castling!!

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Avatar of DarloDave
I don’t know if it is a glitch in my account, but in my last four games I have not been able/allowed to castle, and it is cost me the game! No reason why this should happen. How do I raise this with chess.com??
Avatar of Martin_Stahl
DarloDave wrote:
I don’t know if it is a glitch in my account, but in my last four games I have not been able/allowed to castle, and it is cost me the game! No reason why this should happen. How do I raise this with chess.com??

What method are you using to castle? Does that match your setting in SettingsBoard and Pieces under Castling Method

Avatar of DarloDave
I’ve got my castling set to ‘normal’. I have been on chess.com for a while now and have played over 1300 games, so know when I can/can’t castle. It’s frustrating as I’ve lost 5 out of 6 games because of this….
Avatar of Martin_Stahl
DarloDave wrote:
I’ve got my castling set to ‘normal’. I have been on chess.com for a while now and have played over 1300 games, so know when I can/can’t castle. It’s frustrating as I’ve lost 5 out of 6 games because of this….

Castling changed a month or two ago, so I wanted to make sure you weren't using the option dragging your king to the rook which does not work in Normal mode

Avatar of DarloDave
I’ve just tested it against the computer game and same problem! I have moved the castling option from ‘normal’ to ‘legacy’ and it seems to have worked. But why is this? I want my points back!!
Avatar of Martin_Stahl

Were you using the option of dragging your king to your rook to castle when it wasn't working?

Avatar of Martin_Stahl
Martin_Stahl wrote:
DarloDave wrote:
I’ve got my castling set to ‘normal’. I have been on chess.com for a while now and have played over 1300 games, so know when I can/can’t castle. It’s frustrating as I’ve lost 5 out of 6 games because of this….

Castling changed a month or two ago, so I wanted to make sure you weren't using the option dragging your king to the rook which does not work in Normal mode

Actually, dragging the king to the rook works in both. The new (Normal) option disabled clicking the king and then clicking the rook to castle.