It's just slightly tickled, if you can't respond like "hey, good luck" conversation for any reason, then what kind of conversation that will be expected? Is it "WOW you have good skin, what skin care do you use?" or "Have you played chess at the sea?" That's probably never gonna happen. If I were they, I will disable chat.
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I get your point, I always answer, although I never start a chat. But the whole thing is no big deal anyway, imo.