Lately I have noticed that some members are getting extra time even though their clock is running out. Each time they make a move, they get 5 seconds extra. Is this a feature for premium members?
Lag correction or increments. Possibly short disconnects. Has nothing to do with premium status.
https://support.chess.com/customer/en/portal/articles/1444849-why-did-the-clock-times-suddenly-change-the-clocks-seem-broken-
Thanks, Martin! That helps.
Lately I have noticed that some members are getting extra time even though their clock is running out. Each time they make a move, they get 5 seconds extra. Is this a feature for premium members?