Chess.com not doing anything about sandbagging

I'm writing this here out of exasperation that Chess.com refuses to do anything about the Smurfing problem. I encounter and report at least half a dozen of these players per week, but their accounts remain active.

As just one example, the user "[public accusations not allowed -- MS]" has a bullet rating of 100. Out of the 400 bullet games he's played, he's won 227 against people rated 1,000+, 109 vs 1,500+ and 25 games vs 2,000+. He's even beat a few 2,300 and 2,400s!

Again, this is supposedly a 100 elo player who's beating people with elos more than 20x higher than his.
I used to be able to reach out to chess.com support via email and, to their credit, they would ban these players. But now that they've removed the ability to interact with them by email, these sandbaggers are being allowed to run amuck and ruin the experience for the rest of us. Clearly, Chess.com doesn't care about the sandbagging problem on their platform.

Please don't publicly report suspected abuse.

That said, the account is closed now

The player got a low rating and then exclusively played unrated. It has nothing to do with Glicko.

Your post had nothing to do with the specifics of the topic. I explained that the low rating and Glicko wasn't pertinent to the issue presented.

The problem actually wasn't about rating system and said nothing about the rating system, just that the player was supposedly 100. The 100 wasn't a problem of the rating system.

Have you considered switching to de-caffeinated coffee?

It might change how you respond to people, and how they respond to you.

just wanted to say thanks, Martin.

time after time, you remain polite, while dealing with challenging people.

Good on ya!

The 2000 could have aborted. It was unrated. In normal circumstances, they wouldn't be paired together. So either the 2000 accepted the open seek or one of them directly challenged the other.