chess.com time jump?

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Avatar of No0neEverWas
my opponent had 1 hour left out of 3 days to make his move, so I go back into the app an hour later to check and he hasn't moved and now he has 3 hrs to make his move?? what's going on?
Avatar of Ofgeniuskind_closed
This is called "time-out protection" Which is only activted with premium.