Jklenear wrote:
How do I go about getting a refund for my chesskid account which is only a week old
Well, I would first look on that website, not here.
Chess.com does own them but they probably have their own customer support.
chesskid refund
Sort:
Jklenear wrote:
I already tried that. I wouldnt be asking here if I didnt
When did you email them? It takes a business day or two to get an answer from support here. I imagine it's the same there.
Oct 2, 2019
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#6
I contacted them about a hour ago just posting here to see if a staff member could give me a quicker response
Jklenear wrote:
I contacted them about a hour ago just posting here to see if a staff member could give me a quicker response
Even if you got a mod's attention, they would just contact the person handling memberships.
They are a business. People don't work 24/7. It it still 5 in the morning on the west coast, where chess.com is headquartered.
Oct 2, 2019
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#8
notmtwain wrote:
Jklenear wrote:
I contacted them about a hour ago just posting here to see if a staff member could give me a quicker response
Even if you got a mod's attention, they would just contact the person handling memberships.
They are a business. People don't work 24/7. It it still 5 in the morning on the west coast.
Ahh ok thank you
They might have the weekend off.
Oct 5, 2019
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#11
I sent it 3 days ago so plenty of time during the week which are buisness days
Hang in there & see what Monday brings.
Oct 5, 2019
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#14
Jklenear wrote:
I shouldn't even have to. There was no hesitation getting their money
As far as I'm aware there are only a couple of staff that handle billing and refund issues. If you haven't heard anything by mid-Monday Pacific time, you might post again.
Did you use that link I posted?
https://support.chesskid.com/article/339-contact-us
Also, did you buy this for yourself? Chesskid is designed for kids 12 and under. Maybe you should ask someone older in your household for help.
Oct 6, 2019
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#17
Martin_Stahl wrote:
Jklenear wrote:
I shouldn't even have to. There was no hesitation getting their money
As far as I'm aware there are only a couple of staff that handle billing and refund issues. If you haven't heard anything by mid-Monday Pacific time, you might post again.
that unprofessional I already waited a day extra
Oct 7, 2019
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#18
Jklenear wrote:
Martin_Stahl wrote:
Jklenear wrote:
I shouldn't even have to. There was no hesitation getting their money
As far as I'm aware there are only a couple of staff that handle billing and refund issues. If you haven't heard anything by mid-Monday Pacific time, you might post again.
that unprofessional I already waited a day extra
In any business, you have to wait until there is staff available to help.
Oct 7, 2019
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#19
I finally got a message that it's being refunded in 1-3 days which is fine I just wanted a response
Oct 7, 2019
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#20
- Martin_Stahl wrote:
Jklenear wrote:Martin_Stahl wrote:Jklenear wrote:
I shouldn't even have to. There was no hesitation getting their money
As far as I'm aware there are only a couple of staff that handle billing and refund issues. If you haven't heard anything by mid-Monday Pacific time, you might post again.
that unprofessional I already waited a day extra
In any business, you have to wait until there is staff available to help.
True but facts are facts I didn't say anything wrong if there was no staff then that's still a unprofessional.
How do I go about getting a refund for my chesskid account which is only a week old