Does abusive language on chess.com acceptable?


This was the contents of his email to me
[Please don't duplicate offensive content - MOD]
I have blocked him now.

This kind of abuse is not acceptable. If someone is abusive, unless it's minor and can be ignored, please report them via the Report button on their profile (the one with the "!"), or by selecting Report Abuse from the Help menu.
A screenshot can be useful too.

Should I turnoff the email facility also? If all members receive this kind of abuses on a regular basis, I fear that we may lose member(s) because of a few bad apples!
Don’t send it to a random user unless they are a officially representing the site. If you want to show us why kind of abusive language they sent you, just type what they wrote in quotation marks and omit letters from the profanity words. Like this:
“haha, you are a fu****ing lose at chess! Eat sh**!”
Sending it to another member who wants to see it doesn’t make sense since they can’t do anything about it . They’re just curious to see it.
If you encounter people who are abusive, is the sites “contact us” feature. The moderators there see it and respond very quickly. You can includescreenshots or just who you played with. I believe site mods are able to open the games you played and see the log of chats. I could be wrong about the chat though.

I have partake in a few bullet tournaments this pm and after a game with a username [name removed - MOD] he wrote an extreme abusive email to me. I have already switch off my chat facility because of this before.
Should I turnoff the email facility also? If all members receive this kind of abuses on a regular basis, I fear that we may lose member(s) because of a few bad apples!