Sounds like a product support problem.
does the engine still work ?
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Hey I'm having a bit of a problem if anyone's ever played HAL9000 you know that theres a black screen that comes up and you type your moves in there and hak will respond. but i've tried to download the engine IQ23 if you dont know what that is go to www.superchessengine.com and look it up on rating list and it's in the last catagory. not just this engine though sometimes when i try to download a few other engines the screen come's up totally black even when trying to download some engines from this site. can someone tell me what I'm doing wrong.