HELP- format off
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My format is off. The right side of my board is cut off. can’t play. Help. What can I do?!
May 2, 2021
0
#2
ashbeiklou wrote:
My format is off. The right side of my board is cut off. can’t play. Help. What can I do?!
Website or one of the apps? Which one?
May 2, 2021
0
#3
ashbeiklou wrote:
My format is off. The right side of my board is cut off. can’t play. Help. What can I do?!
I've seen a few similar posts for iOS. I've reported it to staff.
May 2, 2021
0
#5
You might check the Display Zoom settings on your device.
https://support.apple.com/guide/iphone/magnify-the-screen-iphd6804774e/ios
https://www.chess.com/forum/view/help-support/screen-really-zoomed-in#comment-60019240
Mine too. It’s not display settings on device.
Can play computer bit even lessons cuts off right side of board.
New update?
What happened?
Can play computer bit even lessons cuts off right side of board.
New update?
What happened?
It’s the iOS app. I logged in on a browser and it was fine.
May 3, 2021
0
#8
Hey guys! We are investigating this. Please let us know the following:
- Build version (is it 3.9.18 (9)?)
- Device (appears to happen in iPhone 12, iPhone 12 Pro, and iPhone Mini?)
- iOS version (happens in both iOS 14.4 and iOS 14.5?)
- Can you reproduce 100% of the time?
- Does it happen in both Daily and Live games?
Lastly, can you also reproduce in the following screens?
1. Vision
2. Drills
3. Pass & Play
Thanks!
May 3, 2021
0
#9
Hey all! We found the issue and we are working on a fix.
For now, a temporary solution that wouldn't require an update is to make sure that in iOS Settings (Settings > Display & Brightness > View), Standard is set instead of Zoomed.
Sorry about the inconvenience! We'll report here once the bug is fixed…
