He has to also be logged onto the live server. The second half of this article gives the details. Enjoy!
https://support.chess.com/customer/portal/articles/1444882
How can I play with my friend
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I want to play with my friend but I can't find him in live chess. I know the username and e-mail, how can I invate him to play with me. I don't want to play with random player, is there any way to choose somone?