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I paid 93.23 euro for one year platinum membership?

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Avatar of Alessandro170
Alessandro170
May 20, 2015
0
#1

Chess.com took from my credit card 72.12 plus 21,11 euro on May 19. What I have now is one year platinum membership.

My diamond membership was cancelled. What is going on? Nobody told me of a refund. I don't know whom I should ask.

Avatar of notmtwain
notmtwain
May 20, 2015
0
#2

You should write directly to support. 

https://support.chess.com/customer/portal/emails/new

Avatar of notmtwain
notmtwain
May 20, 2015
0
#3
Alessandro170 wrote:

Thank you. That is exactly what I needed, I couldn't find it.

It's on the bottom of every page.