They admit there are cheaters.
They don't want people talking about it though.
First of all it's bad publicity.
But also most people are so completely ignorant about cheating and cheat detection that topics discussing cheating in the main forums are completely useless.
You lost a game or 2 , it happens and it will happen again , get used to it.
Sorry yes its my fault
Three people can keep a secret if two of them are dead.
Check out the Cheating forum https://www.chess.com/club/cheating-forum to discuss cheating related topics.
If you need help, please contact our Help and Support team.
There are no cheaters on this site. Please do not discuss.