It is apparent that I (Hosf) am winning, and my opponent syarin38 has already got 3 strikes. But why is the "Claim Win" button missing???
This is the second case: After the time was up, it is obvious that I have won with a score of 32. But why don't I get any season points? And why is my rating deducted? I understand that Chess.com is busy with a lot of other stuff, but I would sincerely appreciate it if Chess.com staff can help to resolve this problem. Thanks!