Puzzle bug?

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maggierossmore
Hello, the puzzle tiers got messed up? I did it one time through, started Wood again. Then it just started to flash through and with just 10 or so puzzles I was through to 2x. So playing wood again (3x bronze pawn) on the 1st step. But, no matter how many points I gain, even if in one sitting I get to wood 2, after I log out and come back in, I am back to the beginning of wood 1. The point count moves, and I see my stats in the old version.. but the scale is not moving and I can’t step away from wood 1. What should I do?
matadordetilt

Chesscom puzzles should be according to the player's level

Martin_Stahl
maggierossmore wrote:
Hello, the puzzle tiers got messed up? I did it one time through, started Wood again. Then it just started to flash through and with just 10 or so puzzles I was through to 2x. So playing wood again (3x bronze pawn) on the 1st step. But, no matter how many points I gain, even if in one sitting I get to wood 2, after I log out and come back in, I am back to the beginning of wood 1. The point count moves, and I see my stats in the old version.. but the scale is not moving and I can’t step away from wood 1. What should I do?

There's a bug impacting members that have previously prestiged. Staff are working on it.

maggierossmore
Thank you!!
Martin_Stahl

This has been fixed now for those impacted.

It's possible that it may drop you back to Wood 1 but should quickly get you to the correct place with a few correctly solved puzzles (depending on how many puzzles were completed while the bug was happening)