Server issues
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Anyone having problems at the moment? I just dropped a rapid for abandonment for the first time. I was dominating. I have a full connection currently.
Feb 25, 2022
0
#2
I had 10 mins left with a full internet connection.
Feb 25, 2022
0
#4
fjb7 wrote:
I had 10 mins left with a full internet connection.
If it was this game, looks like you may have been disconnected from the live server process for at least a couple of minutes and since the system marked it as abandoned, it would have counted it as abandoned after 3 minutes:
https://www.chess.com/game/live/39577162479
It looks like 4 minutes and 40 seconds of server calculated time elapsed since your last move along with your opponent's reply and the game was considered abandoned.
Feb 26, 2022
0
#5
Happened to me for the first time today. This game: https://www.chess.com/game/live/39674367499
Four moves in, and the game just disappeared. (I was playing on the app.) When it showed up in the archives a minute later, it said I lost by abandonment and I lost eight rating points.
Feb 26, 2022
0
#6
Sorry to hear that happened! Doesn't seem to be any server issues at the moment. Please send in a support ticket with the link to your game from the game archive, please.
Feb 26, 2022
0
#7
Chan_Fry wrote:
Happened to me for the first time today. This game: https://www.chess.com/game/live/39674367499
Four moves in, and the game just disappeared. (I was playing on the app.) When it showed up in the archives a minute later, it said I lost by abandonment and I lost eight rating points.
https://support.chess.com/article/338-how-does-game-abandonment-work
That’s strange in a 15/10 game. It’s the only issue I’ve had until tonight. I’m getting a challenge canceled message popping up.
I did try to join a live tournament at the last min. Nothing popped up though. The tournament just discontinued from cue
I did try to join a live tournament at the last min. Nothing popped up though. The tournament just discontinued from cue
Feb 27, 2022
0
#9
StumpyBlitzer wrote:
Unfortunately, none of the things listed in that item apply here. I had only used 15 seconds or so for four moves. The app screen just went blank for a second and then it returned to the home screen as if I hadn't been playing at all. Then a minute or so later, the game showed up in my archive.
Feb 27, 2022
0
#10
Greta wrote:
Sorry to hear that happened! Doesn't seem to be any server issues at the moment. Please send in a support ticket with the link to your game from the game archive, please.
Thank you for the reply. If, as I suspect, it was simply a glitch in the app on my end, then there's likely nothing to be done about it. Mainly I was frustrated last night and wanted to vent. I will cross my fingers that it was a one-time thing.
