Dennis_Petersen wrote:
Johnny_Gumshoe this has been my experience with square off customer support. They are going to go out of thier way to stand behind their product.
Ditto to this. They were super helpful when I had an issue.
Square Off - Chess Set
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#463
Great idea, makes it more enjoyable to play chess.
I love the board, but the app needs a good amount of work.
The team is very responsive though and added some features next day after I contacted them.
If you can spend the money I recommend it, great Xmax present too...
They had taken care of my loss of rating points on the square off system and are looking into what can be done when people quit a game when you winning, forcing you to resign in order to play another game, great customer service in every way. Speaking of Christmas presents the Kingdom version is available on Amazon. com no wait. Dought that will be in long buy one this minute you won't regret it. if they run out you may have up to a 12 week wait. Anyone ordered a Grand Kingdom lately what is the wait time!
Dennis_Petersen wrote:
They had taken care of my loss of rating points on the square off system and are looking into what can be done when people quit a game when you winning, forcing you to resign in order to play another game, great customer service in every way. Speaking of Christmas presents the Kingdom version is available on Amazon. com no wait. Dought that will be in long buy one this minute you won't regret it. if they run out you may have up to a 12 week wait. Anyone ordered a Grand Kingdom lately what is the wait time!
Thanks again Dennis for reaching out and making the recommendations. Hopefully it will be resolved soon. Since we are talking about holiday gifts, be aware, the Grand Kingdom Set and the Kingdom Set are both available on amazon. Expected delivery is 5-7 days.
Happy Holidays Everyone 
Absolutely you should get a grand kingdom it worth the extra money you will love the feature of storing and resting pieces
Resetting pieces
Eyechess wrote:
So, which model should I buy?
Is the Grand Kingdom worth the extra money?
Yeah, I really love my Grand Kingdom Set too. I play it every day. I think it is well worth the extra $80.00. I never played the Kingdom set but when i bought mine I knew it was going to be getting a lot of use and having the board reset itself is very nice in between games.
When I prepare for a USCF tournament I will play four 45|45 minute games on my square off set so I am use to the long time sitting and playing chess. The reset feature is lovely for a break in between matches. Also, I know streaming will work for both eventually but as of know it only works for the GKS. Either way though, you'll love it.
Support is great I am sure they are working to improve it. Contact them let them know you had the same issue.
In order for them to see the issue request to be in the beta resting. Try sending the log files when an issue arrises .go to the about page in the app click on the picture. Then go back to the contact us link and let them know the issue and that you just sent a log file
Dec 10, 2018
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#473
I've encountered the same problem and I lost some rating points because I resigned with a winning position. They haven't adjusted my rating points, maybe I should ask them to take care of my lost rating points.
A clear sign that this product is not mature yet.
Square off is now on sale in the UK, Chess & Bridge shop. However they want GBP 495 for the Kingdom and GBP 595 for the GK!! GK is USD 495 on the Square off store. That's a steep markup.
Square off is now on sale in the UK, Chess & Bridge shop. However they want GBP 495 for the Kingdom and GBP 595 for the GK!! GK is USD 495 on the Square off store. That's a steep markup.
http://www.squareoffnow.com they just sent me a special code for 20 percent off have a Merry Christmas use code XMAS20 at checkout
mx5driver wrote:
Square off is now on sale in the UK, Chess & Bridge shop. However they want GBP 495 for the Kingdom and GBP 595 for the GK!! GK is USD 495 on the Square off store. That's a steep markup.
Hello Mx5driver, the chess & bridge shop is not an official square off chess set distributor. They must of bought it and added a mark up. For the best price follow Dennis response
Thanks Dennis!
I'll post a picture of my set at some point, but I wanted to provide an update and additional details about my original post.
I ordered the Square Off board relatively early (Grand Kingdom set with limited edition Duvrobnik(?) pieces). The pieces were nicely made and beautiful, but there were inconsistencies in the size of pawns, they were a little unstable, and the magnets were not all flush. The board worked well and then malfunctioned during an update. Customer support was incredible in helping trouble shoot the problem. Ultimately, they replaced the set. I sent it back in November and just received the replacement.
I set everything up yesterday. Two things I noticed. First, the power cord was just for US outlets, as compared to the first board that had adapters. This is no big deal, since they don't do me any good, but it makes it seem like they are becoming more efficient in their production. Second, the limited edition pieces were replaced with standard pieces. On the one hand, I loved the look of the others, but these are easier to use on the board. They are more stable, the pieces are more consistently crafted, and all the magnets are flush. I asked about why the change was made and it had to do with production quality.
I didn't have time for a real game, so I tested it using the computer. One thing I noticed immediately was how much more smoothly the pieces moved. Since I have the Grand Kingdom set, it has a reset function. This is also greatly improved in terms of speed. Previously, it took a long time. It still took longer than it would for me to do it by hand, but it was still pretty fast and would be handy to reset and while you did other things.
If you are on the edge, jump. It's worth it.
Hello. Does anybody know how to disable the sounds from the square off? I mean the sound that comes when you press the piece on the board. I am not speaking about the sound coming from the moving mechanism. I have disabled the sounds in the App, but it disables only the sounds coming from my mobile phone.
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It is great that square off rates the games played on their server it makes it more of a challenge. It is currently hard to get a game there. I played there before they did this if I wasn't terrivbly serious about playing the game and didn't put the same effort I do on 60 minute games on chess.com.
However now there is an issue with this that they may not have thought of. I had been playing someone who was taking there time and so I put the effort into playing at a slow pace and didn't mind he was doing a deep think on each move. However it came to me controlling the open file pinning his queen against his king and he simply left and it has been an hour that he has kept me waiting not responding in chat after he stated that "you got me" and he left me sitting here refusing to quit the game hoping he would at some point come back. If Square off is going to rate these games and I spend an hour playing a game I should either win or lose points not be stuck with resigning so I can play another game when in a winning position. The guy I was playing user name is " akshay k " I don't think I will be playing to many games in Square offs section if this becomes the norm. I would rather spend my time playing on chess.com as the results of the games have more meaning. This is something square off needs to do or remove the rating feature.
Wow... I cannot stand those types. I will be sure not to play him lol