Tactics trainer locking

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Avatar of ToddA10

Hi. there are certain answers that lock up whenever you get them right and they keep popping up over and over again. Can't These be removed? 

Avatar of cellomaster8
How frequently do they reappear?
Avatar of Brendan_UK

 Hi Todd, I've checked all of the visible Tactic's id's from September 25th #0038858 to 26th #0041663 & there isn't a single repeat in the Tactic id number or an identical strength rating.

So either you or someone else will have to flick through the diagrams to find the identical.

Avatar of ToddA10

What I mean is that you make the correct move and it freezes. 

Avatar of ljvankuiken
ToddA10 wrote:

What I mean is that you make the correct move and it freezes. 

I've usually seen this problem accompanied with a red banner.  In my case it's associated with a network communication problem.

Avatar of Brendan_UK

I don't know because nobody ever replies, or leaves a note to what helped fix the problem, I do know clearing your cache, active tabs etc., do help, some aspects of the following links may help Tactics lag also.

Disconnects and lag:

You can read these links from the Moderator: VintagePawn:

You can do some things to decrease the possibility of disconnects and lag on your side.

https://support.chess.com/customer/en/portal/articles/1444918-my-internet-connection-is-fine---why-am-i-getting-disconnects-

https://www.chess.com/blog/News/how-to-adjust-your-live-chess-connection

Related articles which you may find helpful:

https://support.chess.com/customer/en/portal/articles/1444849-why-did-the-clock-times-suddenly-change-the-clocks-seem-broken-

Articles found in Live Chess:

https://support.chess.com/customer/en/portal/topics/620381-live-chess/articles

https://support.chess.com/customer/en/portal/articles/1444971-how-do-i-fix-slowness-in-live-chess-

Avatar of ToddA10

Is there a number ID for the problems so I can show which ones keep locking up?

Avatar of StarGirl2012

ive run into that too..for some reason they post an old instruction but expect you to enter to new response...so when you hit the replay or reset button it will display an old instruction, make the move that was indicated before you hit the button..Ihope that makes sense...otherwise it keeps saying it wrong and dinging the rating

Avatar of JamesAgadir
ljvankuiken a écrit :
ToddA10 wrote:

What I mean is that you make the correct move and it freezes. 

I've usually seen this problem accompanied with a red banner.  In my case it's associated with a network communication problem.

I had the same problem but it had nothing to do with connection(even chess.com worked normally) so I guess it could be either

Avatar of Brendan_UK
StarGirl2012 wrote:

make the move that was indicated before you hit the button..I hope that makes sense...otherwise it keeps saying it wrong and dinging the rating

Try the above, hopefully this will unlock it.

The Tactics id number is the #, I checked all of the visible Tactic's id's from September 25th, id #0038858 to 26th, id #0041663.

It's probably a good idea to create a thread in Help & Support: https://www.chess.com/forum/category/help-support and create a help ticket: https://support.chess.com/customer/portal/emails/new in the dropdown menu, select 'Games'.  You'll also see this:

FREQUENT DISCONNECTS OR CLOCK ISSUES

Please make sure your browser is up to date and that you have cleared your cache/ cookies and internet files. If you are still having these issues, please contact us.

 

(Make sure you know your passwords for all your websites, because doing the above will log you out).

Personally I haven't experienced this problem so if there's anyone out there who has, then please let us know what worked wink.png