what do I do now? - Chess Forums

Johnkagey

Aug 24, 2015

0

#1

I rejoined chess..com about 10 days ago,never got a receipt In my email and never got a reply from them even though I used the report a problem link.

notmtwain

Aug 24, 2015

0

#2

Johnkagey wrote:

I rejoined chess..com about 10 days ago,never got a receipt In my email and never got a reply from them even though I used the report a problem link.

Is your problem that you need a receipt?

When you say you used the "report a problem link", do you mean you used the contact email form?

https://support.chess.com/customer/portal/emails/new

Did you write to the billing department?

In the future, you might increase the chance that a staff member would see your thread by posting it in "Help and Support", rather than "General Chess Discussions."

Johnkagey

Aug 24, 2015

0

#3

notmtwain wrote:

Johnkagey wrote:

I rejoined chess..com about 10 days ago,never got a receipt In my email and never got a reply from them even though I used the report a problem link.

Is your problem that you need a receipt?

When you say you used the "report a problem link", do you mean you used the contact email form?

https://support.chess.com/customer/portal/emails/new

Did you write to the billing department?

In the future, you might increase the chance that a staff member would see your thread by posting it in "Help and Support", rather than "General Chess Discussions."

I didn't know there was a billing and receipt,thanks I will look for a link.it's not that I need a receipt so much as need to know when the next deduction will be made.