You both have to be in the Live chess interface at the same time. When you are there you can easily find anyone in your friend list and challenge them.
In v3, you can do it from the Custom Challenge interface.
10 minute game
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You shall click "New Game" then click your time. And click any time you want.
Sep 15, 2016
0
#4
10 Minute Blitz--
-- Program error. Two games 15Sept16 2:30am EDT, I had moved and opponent's clock was running on my screen, but opponent won by timeout. I have a screenshot of the most recent game- opponent was in check. I backed up 2-3 moves and repeated, but same problem.
-- Opponent via chat said his screen showed no move by me; my screen showed his clock running out; his showed mine, and the system awarded both games to my opponent by timeout (10 minute blitz).
-- I'll reboot but this seems like a chess-dot-com program problem. ? Thank you.
-- Whatsnu.
-- Program error. Two games 15Sept16 2:30am EDT, I had moved and opponent's clock was running on my screen, but opponent won by timeout. I have a screenshot of the most recent game- opponent was in check. I backed up 2-3 moves and repeated, but same problem.
-- Opponent via chat said his screen showed no move by me; my screen showed his clock running out; his showed mine, and the system awarded both games to my opponent by timeout (10 minute blitz).
-- I'll reboot but this seems like a chess-dot-com program problem. ? Thank you.
-- Whatsnu.
Sep 15, 2016
0
#5
BTW, I love the site and would like to mail a check in support. I am not eager to give credit card info, though. How can I do that? Thanks!
Sep 15, 2016
0
#6
Third time tonight: My screen showed r-d6 after his last
move. I repeated it. His clock was running on my screen but the system showed him that I
had not moved and awarded win by timeout to him. PLEASE
try to fix this. Thanks.
move. I repeated it. His clock was running on my screen but the system showed him that I
had not moved and awarded win by timeout to him. PLEASE
try to fix this. Thanks.
Sep 15, 2016
0
#7
Whatsnu, if you are on v2 of the site, switch to v3. My understanding is that v3 does suffer from that particular disconnection bug. Alternatively, if you make a move and it seems like your opponent is taking a long time to reply, how long depends on the time control, refreshing the Live tab/window should reconnect you.
If the problem os on v3, you should report it.
https://support.chess.com/customer/portal/emails/new
For your other question,
https://support.chess.com/customer/en/portal/articles/1444832-can-i-pay-for-my-membership-by-check-or-money-order-
Sep 21, 2016
0
#8
Mr. Stahl, thanks for your reply. I just got an "alert" to your note today (21Sept).
About the asymmetric disconnect problem -- I am running v3. From other comments and replies the situation appears to have been heavy traffic and maybe a temporary system logjam. It only happened two evenings, when I put up those posts, and not since. I think it's over.
Generally, Chess-dot-Com is awesome. Thanks for pointing me to the FAQ telling how to send payment by mail. Please keep up the good work!
You can just click New Game, then Play with Friend, then select any time you want if you are both live at the same time.
I'm new to chess.com and want to play a friend on a ten minute game but can't work out how...it only seems to want to allow us to play 1 day, 3 day moves, etc etc....
Thanks.
Jarkman