502 Server Error

Beta tester kyraaguinaga reporting 3 different type of server failures

Also for posting images on the groups their has been a warning saying data overloaded. 
Now I do understand that the data load is a common thing for everyone what I don't understand is why it completely disappears during chess games but doesnt work for navigating the site, messaging friends/vlub members/forums or why it doesnt work for just going into your own homepage. I have been looking for a solid 2 hours and its the same thing over and over.

even posting this message has been impossible

This is ridicolous. At this point, I don't want my elo points back, I want my money back. Still chess.com overloaded accept new players... go figure

If you open a ticket with support, they can help with either of those. https://support.chess.com/collection/343-contact-us

I understand it's not the team's fault that the servers are full, but at least give us compensation points for games where we played and, either drew or lost, because the server crashed. It's one thing to tilt over a game, it's another thing to have a completely winning position and get close to getting my points back, only to have any record of that game just vanishing. 

Ok, that's one way to go. Another way will be: we chess.com have failed our customers for 2 months straight now. So you get 2 months refound, no question asked. Is this gonna happen?

sooo true! I was about to do checkmate and server crashed, so it ruined my winning streak

I'm not staff and can't say what might be done. I know that the problems started in January (first official notice about it was January 11th and I think thing started earlier that week or the end of the week before).

At this point, I believe it is unlikely any blanket process is going to happen and any such decision is unlikely until the situation is stabilized and they know exactly how long members have been impacted (speculation but likely).

If you open a ticket with support, they should be able to assist you and give you a better answer to that question.

The site is not unwilling to refund. I haven't heard of any member that has opened a ticket asking for a cancellation and refund of their membership being denied. Yes, you'll get the initial automatic reply that they have received your ticket and it may take a little time for them to get to the ticket (due to high numbers of tickets) but they will get it handled. My understanding is the billing group has been responding to tickets pretty quickly.

What category did you choose when opening the ticket? If it wasn't one related to billing it likely is in the general support queue and I know they have a longer wait time and backlog.

Almost no company can accurately predict a doubling of traffic in a couple of weeks. That's way above any reasonable projections a company with a history of slower, steady growth could expect or plan for, without wasting money on capacity that's likely to sit idle for a long time, in the off chance something like this happened, again (pandemic an Queen's Gambit were extremely unlikely to happen again )

And please @chess.com stop linking your 502 errors to gotham or hikaru vids . Those booklinkers never missed an opportunity to get more viewers out of every situation

I'm willing to give the site the benefit of working on solutions and when the situation is resolved giving them a chance to decided what the best method forward is.

The database issues are mainly during peak traffic times and I can also see that completely shutting down new registrations may have as bad or worse of an impact overall than the database issues are.  It's certainly not as cut and dry as some may think, not from a site, member, business, or community standpoint. 

Once we get to the other side of the current situation, history will tell if the route the site took was right or wrong. I'm mainly trying pass along information and help where possible.

@Martin_Stahl, None of my comments are directed against you personally (why would that be?)  I guess those days are not the easiest for you. But asked you one question, why are you the one on the front line?  Why the main staff didn't come to help?

When I have a little spare time, I like to answer topics. This just happens to be one of the hot button topics right now and if I can offer some assistance, I like to try. 

Staff are busy working on other things and spending that time in the forums isn't really a good uses of resources. Yes, it would be nice to have some staff available for posting in forum topics like this but I know they have a lot of other things, pretty much on all fronts.

Very hard to get a game here nowadays.  Lichess seems to be working well though at least. Not to mention they have the free opening explorer that works better than the payed one here.

It must be so lonely over there at lichens. 

I can't figure out any reason why all the people supposedly having fun over there feel compelled to come back here.

Irrespective of any fine print in the agreement accepted by paying members, this database error fiasco is more than just a PR disaster for Chess.com.
Please extend all paying members' memberships to compensate for Chess.com's now chronically inadequate service level, or risk loosing revenue and earning a permanent blemish on Chess.com's reputation.  The damage to Chess.com's service record is objectively permanent.  Chess.com should be concerned about its class action exposure risk and  therefore proactively provide adequate compensation as suggested above.  Chess.com may be faulted for accepting new members during its period of service interruptions due to its own admitted reasons.

i just wanna play chess

This topic is unrelated to today's outage.

it is!