Accidental diamond premium membership purchase

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MorphCarnex

Hello, I tried diamond premium membership free trial for one week, forgot to cancel my subscription and lost 99$. I don't want membership and would like to get my money back, is there any way to do this? I tried to contact the website, but more than 7 days and no response. Thank you.

Martin_Stahl
MorphCarnex wrote:

Hello, I tried diamond premium membership free trial for one week, forgot to cancel my subscription and lost 99$. I don't want membership and would like to get my money back, is there any way to do this? I tried to contact the website, but more than 7 days and no response. Thank you.

 

Support has been experiencing very high ticket loads and a backlog. Last I knew they were still running about a 12 day backlog, so they should hopefully get you resolved soon.