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It's way too easy to start a puzzle. My phone was in my pocket and all of a sudden I heard "belump", and pulled the phone out to see that not only had I somehow started a puzzle, but I'd made an incorrect move, and lost 14 ELO.
The workaround is to never shut my screen with the chess.com app running in the foreground. This is good advice with any app with a touch screen. It's just with chess.com I have this problem, or issuing challenges, frequently.
Bad UI design.