Account closed but can't appeal

Hi All,

I got an email from Chess.com saying my account was closed for violating the Fair Play policy.  No idea why, but I guess false positives happen, no big deal.

I wanted to appeal, and I clicked the link in the email they sent, and selected the option to appeal rather than create a new account.  Then I chose the option that says I do not admit to breaching the Fair Play policy (because I didn't), and it brings up a form to fill in to appeal.

However, to submit that form, I have to check a box saying 'I understand that creating a new account will waive my right to appeal the closure of my previous account'.  But I don't want to create a new account, and I don't want to waive my right to appeal.

Any ideas how I can proceed here?  I just want to submit an appeal, once a human looks at it, it will be pretty clear that there was no cheating going on, but I just can't seem to get to that point.

I tried going through the support contact, but once you mention your account got banned the bot just gives the same canned response and closes the chat.  I tried asking it repeatedly to put me through to a human but  eventually it just said it would send a message and someone would get back to me in a couple of days, and that was 3 days ago so I think it's a black hole.

Does anyone have any suggestions?

I think that people often have to wait three days or more for a contact from Support. I would continue to wait.