Title says it.
I can't watch Videos(Lesson, Puzzle) in the App. It's only a black screen with working Sound. I cleared all data, uninstalled, checked network traffic with wireshark,... On the Website everything is working normally.
What's this?
Are you connecting directly to the Internet? I just tested and video is playing successfully.
What's your app version?
It's possible it's language related.
What do you have under More > Settings > Profile > Language .
If the first setting is off, try enabling it
Title says it.
I can't watch Videos(Lesson, Puzzle) in the App. It's only a black screen with working Sound. I cleared all data, uninstalled, checked network traffic with wireshark,... On the Website everything is working normally.
What's this?
Are you connecting directly to the Internet? I just tested and video is playing successfully.
I'm sorry but I don't understand that question. On the Website it's working.
Just wondering if you're behind a Firewall or going through a VPN on your device.
Just wondering if you're behind a Firewall or going through a VPN on your device.
Ah okay. I tried both.
Example: https://www.chess.com/lessons/endgame-patterns-2/pieces-and-pawns-2
Video plays without any Problem in any Browser. The app plays the Video with a black screen.
What's your app version?
It's possible it's language related.
What do you have under More > Settings > Profile > Language .
If the first setting is off, try enabling it
4.9.15-googleplay
And this property is checked.
I just found out this is a known issue for some devices and staff are looking into solutions
I just found out this is a known issue for some devices and staff are looking into solutions
Hmm, thank you very much. If you know how I can help, feel free to ask.
I read on reddit, that many users seeing this issue in other Apps as well. A lot, including me, having Samsung or Sony Devices.
Title says it.
I can't watch Videos(Lesson, Puzzle) in the App. It's only a black screen with working Sound. I cleared all data, uninstalled, checked network traffic with wireshark,... On the Website everything is working normally.
What's this?