thelacyowl wrote:
I was playing this game
https://www.chess.com/game/live/18818449505
when my computer crashed, and I couldn't get it restarted in time, nor could I get on my phone to continue playing. The game was dead even, and I had a slight positional advantage, so I had no reason to abandon. I'm okay with my opponent getting credited with a win, they played really well, but I'd appreciate if it didn't count as a loss for me.
You could directly ask support, but I don't think they normally refund points for issues on the client end.
https://support.chess.com/article/346-contact-us
I was playing this game
https://www.chess.com/game/live/18818449505
when my computer crashed, and I couldn't get it restarted in time, nor could I get on my phone to continue playing. The game was dead even, and I had a slight positional advantage, so I had no reason to abandon. I'm okay with my opponent getting credited with a win, they played really well, but I'd appreciate if it didn't count as a loss for me.