Blocked email

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Avatar of djingiby

So I was having issues with my membership and like any other human I contacted support. After waiting for the email from the support team with some helpful tips that I had sadly tried, but to no avail, I tried replying to said email. I kept trying and trying but every single time I sent my reply it just kept getting blocked with the error code 550 5.7.1.

What am I supposed to do now??

Avatar of Martin_Stahl
djingiby wrote:

So I was having issues with my membership and like any other human I contacted support. After waiting for the email from the support team with some helpful tips that I had sadly tried, but to no avail, I tried replying to said email. I kept trying and trying but every single time I sent my reply it just kept getting blocked with the error code 550 5.7.1.

What am I supposed to do now??

You should use the Help option in the menu to contact support.

Avatar of djingiby
Martin_Stahl wrote:
djingiby wrote:

So I was having issues with my membership and like any other human I contacted support. After waiting for the email from the support team with some helpful tips that I had sadly tried, but to no avail, I tried replying to said email. I kept trying and trying but every single time I sent my reply it just kept getting blocked with the error code 550 5.7.1.

What am I supposed to do now??

You should use the Help option in the menu to contact support.

Well I did contact them about this but what if they just send me an email again? I can't reply to it after all.

Avatar of Martin_Stahl

You should be able to find the conversation in the Help tool and reply there.