Bug

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NotMagnusCarlesn

Hello moderator people:

Im sure you've been getting a lot of complaints  about this bug. What happened (and you can see it in my game history) was that I won a blitz game and yet I lost the amount of points I should have won. It is very frustrating to get a well-deserved win and then have it hurt your elo, so please try to correct this.

Thank you 

NotMagnusCarlesn

Oh and it is also happening where I would lose a game and gain points i should have lost

afrooz1994
Can someone help me!!

I lost a lot of points because during the game i can only see the time pass. But can’t see the move. So i can not move anything and the game is automatically over…
afrooz1994
And another Problem is : I want to start the game but it shows me I’m already in another game which is not true
Martin_Stahl
NotMagnusCarlesn wrote:

Hello moderator people:

Im sure you've been getting a lot of complaints about this bug. What happened (and you can see it in my game history) was that I won a blitz game and yet I lost the amount of points I should have won. It is very frustrating to get a well-deserved win and then have it hurt your elo, so please try to correct this.

Thank you

If you look at your archive, you'll see you actually gained points on your wins. There's a display bug that staff are aware for the game info and post game.

Martin_Stahl
afrooz1994 wrote:
Can someone help me!!
I lost a lot of points because during the game i can only see the time pass. But can’t see the move. So i can not move anything and the game is automatically over…

Check out the following.

https://support.chess.com/article/4720-online-chess-performance-optimizations

https://support.chess.com/article/213-how-do-i-fix-my-disconnect-lag-issues

NotMagnusCarlesn

Ok thank you Mr. Martin

NotMagnusCarlesn

Wait but if i you look ta my 2 most recent games It shows that i wa 1384, lsot to a 1309, and then the next game my elo was 1392. Am I looking at this wrong or something?

NotMagnusCarlesn

And if you want an exact game, I defeated someone who's username was Muhammd005 while i was 1406, and then the very next game against someone who's username was glasswarlocks, my blitz elo was 1396. I had won a game and lost ten points.

Martin_Stahl
NotMagnusCarlesn wrote:

And if you want an exact game, I defeated someone who's username was Muhammd005 while i was 1406, and then the very next game against someone who's username was glasswarlocks, my blitz elo was 1396. I had won a game and lost ten points.

You were 1406 after winning that game first game and 1396 after you lost in the second.

NotMagnusCarlesn

Thank you!