same, I clicked on "Monthly" for my diamond 10 day initial trial, but I decided to go over 10 days and take advantage of the 30 day money back, but I was billed yearly.
How should I get my refund? I've already sent an email to help and support as well. Sorry if I'm feeding off of your thread, kluli, but we're in the same boat. :)
No problem Pr3Dator, perhaps more people will chime in if they too are being affected.
Is there any help and support staff that can assist with this? It's been a couple of days now.
For the amount this site charges, they have pretty poor customer service
I'm sorry for the delay, unfortunately you will need to submit a ticket to billing to get this remedied. You can submit the ticke here: http://support.chess.com/Tickets/Submit
Dear Help Support,
I bought a premium membership around the start of Feburary and canceled it a few days ago.
For some reason, I still have the premium status...how do I remove it?
Also, I've been charged for my Feburary cycle as well as the next March-April cycle.
I was hoping that since I canceled within 30 days, I'd have gotten my refund and was hoping to remove my march-april access.
Thanks, and I hope this can be resolved. I sent an email to the help and support yesterday, but haven't heard anything from them yet.
Kevin