http://www.chess.com/forum/view/help-support/help-and-support
they are looking into it.
Cannot contact Chess.com
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When I click on the Help & Support link at the bottom of the page, all I get is an otherwise blank page with "Failed to load session" printed in the top left corner. I've tried with three different browsers (Safari, Chrome, and Firefox), so the problem is definitely with Chess.com.