Can't configure chess.com e-mail.

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mguasch

Hi,

I just signed up for a diamond membership and chose my username for a chess.com e-mail account. I configured it with mail.chess.com as both pop and smtp servers on my e-mail program and it isn't authenticating.

Anything that I can do to solve this?

P.S.

I'm using Mac OS 11.6.4's "Mail".

Thanks in advance.

-Miguel.

erik

we should have this fixed within 48 hours! very sorry... 

mguasch

Not a problem at all. Patience is a virtue ;-)

Thanks for the great website, and a pleasure to meet you.

Awick17

I'm sure this is known by now, but email does not seem to be working for Windows users, either.

mguasch

Well, if all else fails - do we have a webmail page?

mguasch

Still not resolved? more than 48 hours have passed...

Awick17

Yes, is there a timetable for a solution?  It's been 4 days...

erik

the email issue is proving tricky. working on still. i'm sorry. but we've fixed some of the other email issues today. 

mguasch

Any news? It is a bit discouraging...

Reviresco
Hi  i have been keeping an eye on this thread since joining, each time i try to log into my email at chess.com account. i get the following:

Error: Login failed - Username or password is incorrect

I use Windows Vista


Reviresco

Thanks for sorting it out Erik, everything is working ok

mguasch

Not here...

kohai
mguasch wrote:

Not here...


Can you try now please

mguasch

still nothing