The usual reason someone is kicked is bad language. If you're sure that isn't the case, then you need to file a support "ticket". Click on "help & support" which will take you to a another page where you can click on "contact support". Don't know what happens then because I've never done it but I assume you plead your case and see what happens. This forum is visited by staff, but I think you really need to file a ticket to get action. Best of luck.
Can't get in, lost in the wilderness, don't know why.
Sort:
Thank-you - and yes I am certain I did not use bad language. None at all, I have only ever been cordial.
And the most outrageous thing I've said during a game is 'whoops' when I've lost my queen or something.
I cannot play live chess, everytime I click on it, the message 'You have been kicked from Live Chess - [OK]' comes up and it reroutes to my profile.
I have not been offensive in any sense. My behaviour is limited to playing chess, essentially, until today when I couldn't find the button for the 'full board' feature... It seemed to have disappeared from the screen entirely and the board was much smaller than I've ever seen it. I don't know why - so I asked a question about this in the help & support chat room, which I had never been to before, meanwhile I figured out what the problem was - and so I said so in the chat room and to 'ignore my previous utterance...' or something to that effect. Then I was told that I had been muted for sixty seconds. Then within the next twenty seconds, without saying anything further - I was kicked and I have remained so since then. It's been nine hours or so. I've logged-out, logged back in - went out, saw a play... came back... tried again, cooked dinner, tried again - still every time I click on Live Chess the message pops up - "You have been kicked from Live Chess" and I can't get in. It's all rather confusing, really... And somewhat distressing. Especially when I want to play chess. Which is often...
An idea on how to rectify the situation would be much appreciated.
Tim