can't log into android app on smartphone

Sort:
Avatar of giovannialberto

Ps. it worked fine yesterday.

Avatar of May0rDav3

Two things to try:

1. Toggle wifi off and on (or on and off).

2. Open your phone browser and log in to chess.com then try to return to the app.

I've had to do do one or the other in the past to resolve.  Note that in both instances, I killed the app first.

Let me know if either of the above help.

Avatar of muratgokduman

If you deactivated facebook, that happens to the accounts that are logged in via facebook.

Avatar of banishree23

We can get this problem fixed by going to the app settings and clearing all data.After clearing all data ..go back to the app and you will find the log in button in top right corner of the app.This way you can login again,it works fine for me this way...

Avatar of e3h3f3g5f7

Log out and login again. It worked for me.

Avatar of 1chathu

What to do when invalid login token supplied ?

Avatar of Martin_Stahl
1chathu wrote:

What to do when invalid login token supplied ?

 

https://support.chess.com/article/822-what-does-invalid-login-token-detected-mean