Can't see (all of) the videos

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Rasputin404

There is a video right now on the home page, GM Delchek about the Scotch game.

It runs about 1:15 and then wants me to upgrade to a premium membership.

But I have a premium membership. Under "manage your account" somewhere it says, "Your Platinum Membership will expire on May 2, 2020." 

What gives?

tia/jwg aka Rasputin404

IMKeto

To watch videos you need to have a diamond membership.

jdcannon

IMBacon is correct. Videos are diamond only. If you choose to upgrade to diamond, we would apply what you've already put toward platinum for diamond so you are not out anything. 

Rasputin404

Ok thanks

 

DreamyDude2004

I don't have any membership but I have the watch 1 video award

Martin_Stahl
DreamyDude2004 wrote:

I don't have any membership but I have the watch 1 video award

 

There are some free videos.

jdgrosschamp1

I have upgraded to diamond but am still not able to watch videos. What gives?

Martin_Stahl
jdgrosschamp1 wrote:

I have upgraded to diamond but am still not able to watch videos. What gives?

 

Try logging out and back in.

TBone1104
Watching top players is not working on the chess app for iPad or iPhone
TBone1104
That didn’t work?