See if this helps https://support.chess.com/article/789-how-can-i-watch-a-game, else use the Help(bottom left of the screen)->Report a bug, to escalate in case the issue still persists.
Can't spectate games from friends
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Jan 8, 2022
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#3
I know how to spectate a game... it's a bug. Others I talk to have the same issue.
Same problem here, it says my friend is offline. Can't even spectate the guy he is playing against. But other people I can spectate... He is on his ipad btw
When I try to watch it just shows me the result of their previous game and not the one in progress. How does one fix this?