I recently used the free trial of the membership, and was under the assumption that I'd only be charged per week afterwards. I was very surprised to find out that my bank was charged $130 for the entire year. I originally was planning to pay for a week and then cancel it, but now I am down to only a few dollars in my bank account, and I am struggling to pay my rent. My roommates are being patient with me thankfully, but I don't have much longer to pay them back. I submitted a ticket, but haven't gotten a reply in my email or in my spam folder. If anyone can help, it would be appreciated, I am really in quite the predicament here, and I hope I can get a refund.
Memberships are yearly and monthly and it sounds like you chose the yearly option on the trial
Did you receive the initial email that the site had received your ticket? If so it can take a day or two get a response and when you do, you should immediately reply to that if they ask any additional questions.
Once a refund is processed, it can take a few days to hit your account, depending on payment method.
I recently used the free trial of the membership, and was under the assumption that I'd only be charged per week afterwards. I was very surprised to find out that my bank was charged $130 for the entire year. I originally was planning to pay for a week and then cancel it, but now I am down to only a few dollars in my bank account, and I am struggling to pay my rent. My roommates are being patient with me thankfully, but I don't have much longer to pay them back. I submitted a ticket, but haven't gotten a reply in my email or in my spam folder. If anyone can help, it would be appreciated, I am really in quite the predicament here, and I hope I can get a refund.