I signed up for the free 7 day trial. I was also a previous Diamond member from years ago. Since it said I had a 7 day trial, I figured it meant it wouldn't charge me until the end of the full 7 days. I signed up late (around 8pm) on April 10th. Now, on April 17th, I've been charged $130 at 7am. How is that possible? Why don't I have until the end of the day to cancel the trial? 've contacted help but haven't heard anything back. I don't understand how it's possible they can do this. This is extremely frustrating, especially considering there is no actual person to speak with and now I have to wait for their help backlog to find out if I can get my money back, and then I'll have to wait however many days for the refund to go through afterward. And that's IF they allow the refund. I'm not sure they will because of my previous diamond membership. I can't afford this payment. I don't know what to do. Should I contact my bank and the Better Business Bureau? This seems sketchy and unfair.
As long as the support tool said you would be contacted, they'll get back with you. If you requested a refund, they'll provide that as well.
I signed up for the free 7 day trial. I was also a previous Diamond member from years ago. Since it said I had a 7 day trial, I figured it meant it wouldn't charge me until the end of the full 7 days. I signed up late (around 8pm) on April 10th. Now, on April 17th, I've been charged $130 at 7am. How is that possible? Why don't I have until the end of the day to cancel the trial? 've contacted help but haven't heard anything back. I don't understand how it's possible they can do this. This is extremely frustrating, especially considering there is no actual person to speak with and now I have to wait for their help backlog to find out if I can get my money back, and then I'll have to wait however many days for the refund to go through afterward. And that's IF they allow the refund. I'm not sure they will because of my previous diamond membership. I can't afford this payment. I don't know what to do. Should I contact my bank and the Better Business Bureau? This seems sketchy and unfair.
Update: They were able to go through with the refund. Thank you for the help.