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Lazlo_Soot
hello Everyone I was hoping someone Could help me..for some Reason my ChatBox isn't Working I've tried typing multiple times but My messages on chatbox isn't showing anything..but I could see other members Commenting on Games any feedback I Appreciate thankz
Diakonia

Sounds like you have been muted.

Lazlo_Soot

Diakonia I doubt it..I've tried to reinstall the App and clear my cookies and cache I can't chat when observing people's games...

Lazlo_Soot

still having a Tough time..Anyone else had this happen? any Recommendations thanks

Martin_Stahl

You might include the versions you are using and the device type for the app. 

Lazlo_Soot

I believe it's V3..

Martin_Stahl

I meant versions of software such as Firefox 51 or IE 11. Or for the app on Android 3.5.0.

Lazlo_Soot

I believe I'm on the App for Android..I'm using my Samsung Galaxy tab 4 tablet..

steppendon

my games keep freezing i kept starting over and now i am on restriction i was not trying to end the matches

steppendon

how do i get the restriction lifted

1nisha2

Is it possible to change sides in the middle of a game? I play my partners pieces and she plays mine

Martin_Stahl
1nisha2 wrote:

Is it possible to change sides in the middle of a game? I play my partners pieces and she plays mine

 

No.

Martin_Stahl
steppendon wrote:

how do i get the restriction lifted

 

Finish enough games without abandonment. You could also open a ticket. If staff determines the problem is due to the site they can reset that I think.

 

https://support.chess.com/customer/portal/emails/new

Lazlo_Soot

Now I'm having trouble chatting at all..during my Games or Someone else's I tried to write a ticket but it sais my email is invalid Anyone else having problems chatting??

Former_mod_david
Lazlo_Soot wrote:

Now I'm having trouble chatting at all..during my Games or Someone else's I tried to write a ticket but it sais my email is invalid Anyone else having problems chatting??

There is also an autofilter in Live Chess Chat, and if it detects what it deems to be profanity, it will issue a warning: if it detects a second profanity, it will apply a 30 minute mute. The two phrases you used within 30 seconds of one another has triggered this action.

If the autofilter deems the profanity in the mid range, it does not give a warning but applies the mute straight away - this is what happened on January 31st, when you used two profanities in the one message.

If after the initial 30 minute mute expires you use the same sort of language again, the autofilter will automatically apply a 60 minute mute. If the autofilter deems the profanity serious enough or if you continue to use those sort of phrases despite previous mutes, it will kick you out of Live Chess altogether and not let you back in for 30 minutes, 60 minutes, etc.

Please don't use profanity, even if provoked - instead, follow the instructions in the FAQ.

When writing a support ticket, you need to give it a valid email address - not your account name (that goes into a separate field), but email address.

David, Chess.com moderator

Martin_Stahl
Lazlo_Soot wrote:

Now I'm having trouble chatting at all..during my Games or Someone else's I tried to write a ticket but it sais my email is invalid Anyone else having problems chatting??

 

If you don't have a verified email I don't think you can chat.

Lazlo_Soot

thanks David and Martin..my chat is now working for some reason but only during my games..I must of got a 2 hour ban something