chess.com drops do not appear in Twitch list

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Iris_for_the_Pin

Chess.com has announced in News that chess.com is giving rewards on Twitch (CampaignDrops) for viewing time.

https://www.chess.com/news/view/twitch-drops-2023?ncc=4

Chess.com is supposed to appear in the Twitch campaigns list, but it's not there.

Yes, I am on Twitch, yes, my accounts are connected, and yes, I've refreshed the campaign page.

I know some Drops are not available in all regions. But a non-physical reward like Premium should be available everywhere, especially since Chess.com is so international.

Please, Support, find out what is going on.

justbefair
1256873.028ffb1b.668x375o.8e82570abffc@2x.pnghttps://images.chesscomfiles.com/uploads/v1/news/1256873.028ffb1b.668x375o.8e82570abffc@2x.png 2x" style="height:373.5px;width:664px;" alt="Earn 14 Days Of Free Premium By Watching Chess Streams On Twitch" width="668" height="375">

Earn 14 Days Of Free Premium By Watching Chess Streams On Twitch

CHESScom
|27|Chess.com News
English‎

Chess.com is happy to announce that from July 26 to August 11, you'll be able to watch chess streams on Twitch to earn 14 days of free premium! This is the perfect opportunity for you to win an extended free trial while enjoying two huge events, PogChamps 5 and the 2023 FIDE World Cup. 

How To Claim Your Reward

To earn the 14 days of free premium, you must first connect your Chess.com and Twitch accounts. On your Settings page, you'll find the Connected Accounts option. From there, you'll see a button to connect your Twitch account. Click it and follow the instructions to connect your accounts.

Connect your Chess.com and Twitch accounts

After connecting the accounts, you'll be able to receive 14 days of free premium membership. Watch two hours of chess content on any participating partner channel. After watching the required stream time, go to your Twitch's Drops & Rewards inventory page to claim your reward. You'll then receive a code in your email that you can redeem to get your free 14-day membership. 

Note that members who already have a premium membership cannot redeem the code themselves. However, they can forward their code to anyone of their choosing.

What Are The Participating Channels?

Many top chess streamers are participating in this special campaign. To see who they are, go to Twitch's Drops & Rewards campaigns page and find the chess campaign. Click on it to read all the details about it, including information on where to find the participating channels.

/ It was news to me. I am trying to ask support to look into it.

justbefair

They showed up when PogChamps started.

Iris_for_the_Pin

Yes, thank you! I found it when things started. Progressing nicely toward my 2 hours. Going to give mine to a friend since I'm already Diamond.

moronzevich

yes, all love to chess.com which these days I watch many productions. I've at least kept in touch with chess.com since I interviewed (but didn't make the cut) to be the first software engineer.
A lot of things could use some TLC...
But nope, the whole drops thing seems to be a maze that is ultimately broken.
I'd appreciate a free month of premium, so as to check out some of the newer features.

RiwanDjafri

Hello, I have dropped the reward on twitch (after 2 hours of stream), connected my accounts, and everything seems fine on twitch, but nothing changed on chess.com.
Do I have something to do to activate the free trial I got via the twitch campaign ?
Please help !!

Martin_Stahl
RiwanDjafri wrote:

Hello, I have dropped the reward on twitch (after 2 hours of stream), connected my accounts, and everything seems fine on twitch, but nothing changed on chess.com.
Do I have something to do to activate the free trial I got via the twitch campaign ?
Please help !!

You should have received an email on the address associated with your chess.com account with a link to redeem.

If you didn't, you should contact support directly.

https://support.chess.com/article/346-contact-us

RiwanDjafri
Martin_Stahl a écrit :
RiwanDjafri wrote:

Hello, I have dropped the reward on twitch (after 2 hours of stream), connected my accounts, and everything seems fine on twitch, but nothing changed on chess.com.
Do I have something to do to activate the free trial I got via the twitch campaign ?
Please help !!

You should have received an email on the address associated with your chess.com account with a link to redeem.

If you didn't, you should contact support directly.

https://support.chess.com/article/346-contact-us

Oh !! I see, I'll check it then ! Thanks for your assistance !