Someone saying they were cheating doesn't mean they were cheating. If you reported the member and the account wasn't closed then either
- There was insufficient evidence of cheating
- There was no evidence of cheating
At the mentioned rating level, the latter is most likely.
Public reports/accusations are not allowed. In addition, discussions of cheating, potential, cheating, or cheat detection are not allowed in the general forums.
About a month ago player [removed -- MS] admitted cheating in a chat message to me. The player has a 400 ELO and is playing at a level that would make Magnus proud.
I’ve reported the player but chess.com has not taken any action. I don’t know why they wouldn’t do this except perhaps the player is either an employee of chess.com or is related to an employee.
I’ve lost my faith in chess.com. I used to care about games and try to play well. I no longer care. If they won’t sanction admitted cheaters, the entire platform is corrupt.
I really feel like chess.com Should refund all my monthly charges.