You should probably open a ticket so staff can verify move times ans when the game was ruled a time loss:
https://support.chess.com/customer/portal/emails/new
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Hello! After the vacation I counted 2 losses by time out on the tournament. However, I have above 5 hours on move. Help to understand or correct the situation.
https://www.chess.com/daily/game/173800736
https://www.chess.com/daily/game/173800730